Privacy Policy — won55 Online Casino & Sports Betting

1. Data Controller

won55 is the data controller responsible for the personal data collected through the won55 Platform. For the purposes of this Privacy Policy, the won55 Platform means the website accessible at https://won55.app, together with all associated subdomains, mobile-optimised interfaces, and any software or services operated under the won55 brand. For all privacy-related enquiries, please contact the won55 Data Protection team at [email protected].

2. Categories of Personal Data We Collect

won55 collects the following categories of personal data from registered players and visitors to the Platform:

Category	Examples	Collection Point
Identity Data	Full legal name, date of birth, nationality, government ID number (MyKad / Passport)	Registration & KYC
Contact Data	Email address, Malaysian mobile phone number, residential address	Registration
Financial Data	Payment method details (bank account number, e-wallet ID, crypto wallet address), transaction history	Cashier / KYC
Technical Data	IP address, browser type and version, device type, operating system, session timestamps	Automatic collection
Usage Data	Games played, bet amounts, win/loss records, platform navigation patterns, session duration	Automatic collection
Communications Data	Live chat transcripts, email correspondence, support ticket content	Customer support interactions
KYC Document Data	Scanned or photographed copies of government-issued identification, proof of address documents, payment method verification	KYC verification process

won55 does not collect sensitive personal data categories (such as racial or ethnic origin, religious beliefs, or biometric data for identification purposes) unless specifically required by applicable law or regulatory obligation, and only with your explicit consent where required.

3. How We Collect Your Data

won55 collects personal data through the following means:

• Direct Collection: Information you provide directly when registering an Account, completing KYC, making deposits or withdrawal requests, contacting customer support, or participating in promotions.
• Automated Technical Collection: Data collected automatically through cookies, web beacons, log files, and similar technologies when you access or interact with the won55 Platform. This includes IP addresses, device identifiers, and browsing behaviour within the Platform.
• Third-Party Sources: won55 may receive data from third-party identity verification services, fraud prevention providers, payment processors, and publicly available sources where necessary to verify your identity, assess risk, or comply with regulatory requirements.

4. Purposes for Which We Process Your Data

won55 processes your personal data for the following specified purposes:

• Account Registration and Management: To create, maintain, and manage your won55 Account, including authentication, account settings, and customer support.
• Identity Verification (KYC): To verify your identity and age in compliance with won55's licensing obligations and anti-money-laundering requirements. This is mandatory before any withdrawal is processed.
• Transaction Processing: To process deposits and withdrawals through your chosen payment method, reconcile transactions, and maintain accurate financial records.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other illegal or prohibited conduct on the won55 Platform.
• Regulatory Compliance: To comply with applicable laws, gaming authority requirements, anti-money-laundering regulations, and tax reporting obligations.
• Responsible Gaming: To monitor gaming behaviour for indicators of problem gambling and to administer responsible gaming tools including deposit limits, self-exclusion, and player welfare interventions.
• Personalisation and Platform Improvement: To analyse Platform usage patterns, improve user experience, develop new features, and conduct internal analytics and reporting.
• Marketing Communications: To send you promotions, bonus offers, and news about won55 — only where you have opted in and subject to your right to opt out at any time.
• Legal Claims: To establish, exercise, or defend legal claims in connection with your use of the won55 Platform.

5. Legal Bases for Processing

won55 relies on the following legal bases for processing your personal data:

• Performance of a Contract: Processing necessary to provide the services described in the won55 Terms & Conditions, including account management, game play, and transaction processing.
• Legal Obligation: Processing required to comply with applicable laws and regulatory requirements, including KYC, anti-money-laundering obligations, and gaming authority directives.
• Legitimate Interests: Processing for fraud prevention, security, responsible gaming monitoring, and Platform improvement, where such interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for marketing communications and certain non-essential cookies, where your explicit consent has been obtained. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

6. Sharing of Personal Data

won55 may share your personal data with the following categories of recipients, strictly for the purposes described in this Privacy Policy:

• Game Software Providers: Third-party gaming studios and RNG platform providers who supply games accessible through the won55 Platform. These providers may receive limited technical and gameplay data necessary to operate the games.
• Payment Processors: Financial institutions and e-wallet operators (including Touch n Go eWallet, Boost, Maybank, CIMB, and Public Bank) necessary to process your deposits and withdrawals. Shared data is limited to what is required to complete the transaction.
• Identity Verification Services: Third-party KYC and AML screening providers used to verify your identity, age, and compliance status. These providers are bound by strict data protection agreements.
• IT and Security Providers: Cloud hosting, cybersecurity, and fraud detection service providers who process data on won55's behalf under data processing agreements.
• Regulatory and Law Enforcement Authorities: Gaming regulators, financial intelligence units, law enforcement agencies, and courts where won55 is legally required to disclose data — for example, in response to a court order, subpoena, or regulatory inquiry.
• Professional Advisers: Lawyers, auditors, and consultants where disclosure is necessary for legal, compliance, or financial audit purposes and is subject to professional confidentiality obligations.

won55 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes.

7. International Data Transfers

The won55 Platform serves players across Malaysia, and our operations and service providers may be located in jurisdictions outside Malaysia. Where personal data is transferred internationally, won55 ensures that appropriate safeguards are in place — including standard contractual clauses, binding corporate rules, or equivalent mechanisms — to protect the security and integrity of your data in accordance with applicable data protection standards. By using the won55 Platform, you consent to such transfers where they are necessary for the provision of services.

8. Data Retention

won55 retains personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, and in accordance with our legal and regulatory obligations. Specifically:

• Account and KYC data is retained for a minimum of five (5) years from the date of Account closure, in accordance with anti-money-laundering regulatory requirements.
• Transaction records are retained for a minimum of seven (7) years for accounting and tax compliance purposes.
• Marketing preference data and consent records are retained until you withdraw your consent or request deletion, and for a further period as required to demonstrate compliance.
• Communications data (including support chat logs and emails) is retained for up to three (3) years from the date of the interaction.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with won55's data retention and disposal procedures.

9. Cookies & Tracking Technologies

The won55 Platform uses cookies and similar tracking technologies to enhance user experience, maintain session state, conduct analytics, and deliver relevant content. The categories of cookies used by won55 include:

• Strictly Necessary Cookies: Required for the Platform to function correctly, including session authentication and security cookies. These cannot be disabled.
• Functional Cookies: Used to remember your preferences, such as language settings and login state, to improve your Platform experience.
• Analytics Cookies: Used to collect anonymous data on Platform usage patterns to help won55 understand how the Platform is used and improve performance.
• Marketing Cookies: Used to deliver relevant promotional content where you have consented to marketing communications. These can be managed through your browser settings or Account preferences.

You may control non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality of the won55 Platform.

10. Your Data Subject Rights

Subject to applicable law and won55's legal obligations, you have the following rights in respect of your personal data:

• Right of Access: You may request a copy of the personal data won55 holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to won55's legal retention obligations.
• Right to Restriction: You may request that won55 restrict processing of your data in certain circumstances, such as while a dispute is being resolved.
• Right to Object: You may object to processing based on legitimate interests or for marketing purposes.
• Right to Data Portability: You may request that won55 provide your data in a structured, commonly used, machine-readable format where technically feasible.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact won55 support via Live Chat or at [email protected]. won55 will respond to verified requests within 30 days. We may need to verify your identity before processing your request.

11. Children's Privacy and the 21+ Requirement

The won55 Platform is strictly intended for adults aged 21 and above. won55 does not knowingly collect personal data from individuals under the age of 21. If won55 becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately, the associated Account will be closed, and any deposited funds will be dealt with in accordance with won55's underage gambling procedures. If you believe that a person under 21 has registered on the won55 Platform, please notify us immediately at [email protected].

12. Security Measures

won55 implements a comprehensive range of technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include 256-bit SSL/TLS encryption for data in transit, encryption of sensitive data at rest, role-based access controls for all systems containing personal data, regular security audits and penetration testing conducted by independent third parties, multi-factor authentication for administrative access to data systems, and documented incident response procedures for data breach scenarios. Notwithstanding these measures, no system is entirely immune to security risks. In the event of a data breach affecting your rights and freedoms, won55 will notify affected players in accordance with applicable legal requirements.

13. Changes to This Privacy Policy

won55 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or business operations. Material changes will be notified to registered players via email to the address registered on their won55 Account at least seven (7) days prior to taking effect. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of the won55 Platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy. won55 encourages all players to review this Privacy Policy periodically.

14. Contact the won55 Data Protection Team

For any questions, concerns, or requests relating to this Privacy Policy or won55's data processing practices, please contact us:

• Live Chat: Available 24/7 via the won55 Platform
• Email: [email protected]
• Response Languages: English, Bahasa Malaysia

This Privacy Policy was last reviewed and updated on 1 January 2026. won55 is committed to maintaining transparent and responsible data practices for all players across Malaysia, including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Bangsar, and beyond.